Terms of Service

Last updated: October 6, 2026

These Terms govern your use of virsva, a product of DulyHandled LLC ("DulyHandled," "we," "us"). By creating an account, using a Company Assistant number, or otherwise using virsva, you agree to these Terms. If you're using virsva for a company, you agree on behalf of that company. If you don't agree, don't use virsva.

If you and DulyHandled have signed a separate agreement or order form for virsva, that agreement controls where it conflicts with these Terms.

1. The service

virsva is AI communications and workflow software for construction businesses ("Contractors"). Depending on what's enabled for your account, it can include:

• A Company Assistant number for business texting (SMS/MMS) and, where available, calls;
• Messaging with your customers, crew, subcontractors, and vendors, with a record of those conversations;
• AI features such as transcription, translation, summaries, and drafted messages;
• Workflow features such as capturing leads from your website forms and organizing communications by customer and project.

virsva is in beta. Features may change, be added, or be removed, and some features are available only to some accounts. virsva is not a telephone carrier and is not an emergency service. Don't use it to contact emergency services.

2. Accounts

• virsva is for business use. You must be at least 18 and authorized to act for your business.
• Access is by invitation during the beta.
• Give accurate information and keep it up to date.
• Keep your sign-in credentials secure. You're responsible for activity under your account.

3. Communications and SMS terms

Texts from virsva to you

Consent to receive SMS from virsva is optional and never a condition of requesting access or using the service. You opt in only by checking the optional SMS consent box at virsva.com/get-started, or by texting our number first. When you opt in, you agree to receive texts about account setup, service updates, onboarding, and other service-related information.

Texts between you and your contacts

Your Company Assistant number can be used to coordinate with your own existing business contacts (clients, crew, subcontractors, vendors). You must get each person's permission to receive project-related coordination texts from your business before you add them. Don't add contacts for marketing, promotional, political, bulk, or unrelated messaging. We may suspend or restrict accounts that add contacts without consent.

Opt-out, help, and rates

Anyone can reply STOP at any time to stop texts (STOPALL, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, and REVOKE also work), and START or YES to resubscribe. Reply HELP or INFO for help, or email support@virsva.com. Message frequency varies. Message and data rates may apply. We don't charge your contacts for messages. Wireless carriers are not liable for delayed or undelivered messages.

Calls

If call features are enabled on your account, you're responsible for complying with call-recording and notice laws that apply to you and the people you call.

4. Business numbers, portability, and offboarding

• Your existing business phone number stays with your carrier and under your control. Using virsva doesn't transfer it to us.
• If we provision a dedicated number for your business, it's assigned for your use while your account is active. If you leave, you can ask us to port that number to a carrier of your choice, subject to carrier porting requirements and any fee stated in your agreement or order form.
• Shared or trial numbers are not portable.
• When you leave, you can ask for an export of your contacts and communications records. Notes saved to your own Google Drive stay in your Drive.

5. Acceptable use

You may not use virsva to:

• Send unlawful, harassing, defamatory, deceptive, or infringing content;
• Send marketing, promotional, political, or bulk messages, or message people who haven't agreed to hear from you;
• Send content about age-restricted products (alcohol, tobacco, firearms, gambling, cannabis), high-risk financial products, or adult content;
• Violate carrier messaging rules or telecommunications law;
• Reverse engineer, scrape, overload, or probe our systems, or interfere with other customers.

We may suspend or end accounts that break these rules or put our carrier relationships at risk.

6. AI-generated output

Transcripts, translations, summaries, and drafts are generated by AI and can be wrong or incomplete. Review AI output before you rely on it or send it. Messages sent in your name wait for your approval, and you're responsible for what you approve. AI output is not legal, financial, engineering, or safety advice. Your original messages and documents remain the record.

7. Third-party providers

virsva relies on third parties, including messaging and voice carriers, AI providers, cloud hosting, and email delivery. If you connect your own accounts (such as Google Drive), your use of those services is governed by their terms. We may change providers. We're not responsible for third-party services' availability or actions, but we'll take reasonable steps to keep virsva working if a provider changes.

8. Your data

You own your data, including your contacts, messages, and project records. You give us permission to host, process, and transmit it only as needed to provide and support virsva. Our Privacy Policy explains how we handle personal information. You're responsible for having the right to give us the data you put into virsva.

DulyHandled owns virsva, including the software, the virsva name, and related materials. If you send us feedback, we may use it without obligation to you.

9. Fees

Fees, if any, are set out in your agreement or order form. Beta access may be free or discounted. We'll give you notice before any fee applies to your account.

10. Disclaimers

virsva is a beta service provided "as is" and "as available." To the extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't promise that the service will be uninterrupted, error-free, or that every message will be delivered.

11. Limitation of liability

To the extent allowed by law, DulyHandled won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim related to virsva won't exceed the greater of the amount you paid us in the twelve months before the claim or one hundred U.S. dollars.

12. Indemnification

You'll defend and indemnify DulyHandled against third-party claims arising from your use of virsva in breach of these Terms, including messaging people without their consent.

13. Termination

You can stop using virsva at any time. We may suspend or end your access for breach of these Terms, non-payment, carrier compliance reasons, or if we discontinue the beta, with reasonable notice where practical. Sections 4, 6, 8, and 10 through 15 survive termination.

14. Changes

We may update these Terms. We'll revise the date above and notify account holders of material changes by email or in the app. Continued use after changes take effect means you accept them.

15. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in California.

16. Contact

DulyHandled LLC (operator of virsva)
support@virsva.com